"27.03.17 - Thank you for the prompt & reliable service, my husband rang this morning to report a problem with the hot water & an engineer (Carl) has been & has sorted the problem.  Very impressive service & we have always been happy with the service from J. Shipley & Co.  The Engineer was lovely & polite."
"13.03.17 - Many thanks for the fast and excellent service."
"06.03.17 - We are really happy with the installation of the boiler & appreciate how quickly you were able to get it sorted as there was no central heating & hot water in the property with 2 small children.  The Engineer (Aidan) was great, did a fabulous job & very tidy.  Will recommend you.  Thank you."
"Thank you for the two lovely lads who completed my job.  We are very happy & satisfied, with a speedy job, very well done.  They deserve a pat on the back (Aidan & Joe)."
"24.01.17 - Thank you so much for our new heating system, its lovely & warm.  Many thanks to Anthony & Luke who worked so hard during a very long day.  Thank you for your prompt attention to the problems that occurred."
"18.01.17 - My thanks for your very prompt attendance to see to my leaking boiler.  It is of great comfort to me to know that your business is there to attend, if I am having problems.  Thank you."
"11.01.17 - Thanks for excellent service.  Your response to my boiler breakdown was prompt & the service Engineer who dealt with the problem was efficient & polite.  Only wish I had used your scheme instead of years of poor service from ..(National Company).  Too many people are quick to complain,, but never think of commending good service.  My daughter and a friend will probably be signing up in the future."
"05.01.17 - Many thanks for your prompt attention and kind attitude."
"31.12.16 - Once again I must thank you for your fantastic response to my central heating problem.  Your service is in my opinion, second to none.  Be assured I have recommended you to all my friends.  Keep up the good work."
"29.11.16 - Thank you for your prompt and efficient service."
"03.11.16 - Had boiler installed on Tuesday by Anthony & Luke, we are over the moon with the job the lads were great, doing an excellent job & it was so tidy after they left.  We are so pleased with Shipley's."
"23.10.16 - Great Big Thank you. The Engineer (Carl) who did a fantastic job of sorting my mothers heating last week.  Please pass on my undying gratitude to your staff. The engineer was excellent."
"24.08.16 - Letter of thanks after boiler installation. "I would like to compliment you on your choice of staff. The two young men (Adam/Joe), were extremely competent.  We were impressed by their efficiency, friendliness & cheerfulness. even though it was a very long day for them.  They kept us informed throughout the day & were extremely careful of our home.  In fact they cleaned up so well, we avoided the major upheaval I expected.  I would certainly award them a gold star each & recommend them for employee of the month. When I receive bad service I complain, so when I receive excellent service I always Praise."
"19.08.16 - Letter of thanks after boiler installation. "Thank you for your very friendly, professional service"."
"30.06.16 - Many thanks for the kind attention of Shipley's, when working on the waste fittings in the kitchen sink. Since 1983 you have done quite a lot of work for me, which has been very much appreciated by your good staff."
"22.06.16 - We were very impressed with the service at Shipleys. Staff were competent, quick, punctual and polite - including the office staff. We are happy to recommend this South Shields company."
"13.06.16 - Just a big Thank You to all at Shipley's Heating, for all the time you spent on sorting our new boiler. Work on installation, workmen, cleanliness & everything - EXCELLENT"
"20.04.16 - Install radiators & re-pipe central heating To Adam & Alex - Thank you very much for all your help!! you were both very professional, reassuring & friendly.  I am very grateful, thanks again."
"11.04.16 - Repair of Pipework Adam & Alex carried out this repair in a very professional way.  When you left you wouldn't know that they had been.  All the time they were here, Adam explained what he was doing. He discussed with me how to fix it and took on board my suggestions.  A job well done."
"24.03.16 - New Radiator installation Can you pass on thanks to Adam & Alex for their excellent "radiator" work yesterday.  Worked their socks off til after 5.30pm to get the job done in one day - having had to find a safe way through external wall from upstairs bedroom to downstairs extension.  Both very professional, a credit to Shipleys!"
"23.03.16 - Annual Service I am very impressed with the service and text messaging process, as you do not have to hang around unsure of what time the Engineer will arrive.  I was kept informed and feel that it is very professional way of dealing with customers.  "
"17.03.16 - Boiler Installation Many thanks for the excellent work done by Anthony & Luke, when they replaced our combi Boiler.  It was a pleasure having two well mannered & friendly guys working for us.  "
"26.02.16 - Boiler Installation Would highly recommend this firm to anyone wishing to have a new or updated central heating system.  This is the third time we have used this firm in the last 15 years.  From first point of contact, I was advised Nigel would visit & he established exactly what we would need, in agreement with us.  Following this the installers Anthony & his team Luke & Joe set to, working around our pets & half emptied boxes (had just moved in).  Also included was a WiFi programmable timer with touch screen , which we can control via our smart phones', meaning we can reduce our heating costs & control heating whilst away from home.  Anthony took the time to explain the system fully & made sure it was tidied up before they left.  Nice part of the service was whilst the boiler was out of commission, they left portable electric heaters so we were warm.  All the best to the team & thanks again."
"18.01.16 - Boiler Installation I would like to thank you for the prompt & efficient way in which the installation of my new Central Heating system was handled. Your son (Anthony) & Apprentice (Aidan), did a fine job."
"10.11.15 - Repair Thanks for everything, it is most appreciated."
"19.01.15 - Emergency call Just a note of thanks.  We called Yesterday as our heating had broken down.  Your polite & friendly engineer called within 30 minutes & the problem was sorted in no time at all.  Your service was exceptional & your engineer was very professional.  Thanks again."
"11.03.16 - New Boiler installation. I would like to take this opportunity to thank your Engineers who worked at my property, they were thorough, courteous & they left the property tidy.  They worked hard & did not leave the work until they were sure everything was up and running smoothly.  The Engineer explained everything to me.  I would not hesitate in recommending your service to others."
"To Shipley and Co, we would like to thank you for your professional approach from the start to finish whilst having our boiler installed. We are very pleased with the outcome and wouldn't hesitate to recommend your company."
"I would like to take the opportunity to commend you upon the workmanship of your employees. The two gentlemen who came to our property were very polite and professional. They started work as soon as they came into my property and worked very hard throughout the day given that the weather on both days was very warm. I would like to take the opportunity to appraise them for their tidiness. This is a big bonus to a householder. The gentlemen cleaned up as they went along. A job well done."
"Your reputation is well deserved. A good, tidy and professional job. Many thanks."
"Thank you so much for the job you have done, and a special thank you to Chris and Anth for keeping the house very clean under wet conditions."
"May I say what pleasant and hard working young men you sent..."
"I would like to formally thank the team for the quality of their work and their diligence in carrying it out. The disruption was kept to a minimum and it made the process much more tolerable. Keep up the good work."
"Thank you for a job well done. I found your staff very polite & helpful."
"I would like to take this opportunity to thank the fitters(Adam & Aaron) for their most helpful; & smooth operation... They were refreshingly polite, tidy and had the utmost respect for my household during the whole process..."
"Thanks for a great job - much appreciated!! Anthony - you must have been taking plenty of notes from your old man, cheers!!"
"Thank you. I am delighted with the new system and also the manner in which Anthony carried out the work."
"Thank you very much for leaving my house in perfect condition, all praise to your team!"
"Just a small note of appreciation for their prompt and efficient way that you company responded to my cry of help on Easter Sunday."
"We want to give special thanks to Kevin and "mates" for their patience and kindness shown to a very old lady over the three days they were in her bungalow working."
"Thank you very much for a job well done! Special thanks to Anthony and Joe for their kindness and consideration to Mrs Dowie."
"On behalf of all our family we would like to thank everyone who helped with our mum's heating installation. We really appreciated the care and attention shown to he over the two days."
"Just a few lines to say how happy I am with the work Anthony and his colleague carried out today. I was very impressed with their professionalism and the way they went about the job and I will have no hesitation in recommending Shipleys to others."